Privacy Policy for Doo-ty Calls Ltd

Effective Date: April 2025

At Doo-ty Calls Ltd ("we," "our," "us"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our dog waste disposal services ("Services") or interact with our website.

By using our Services or providing personal information to us, you agree to the collection and use of your data in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you use our Services:
- Personal Identification Information: Name, address, email address, phone number, payment details (credit card or bank information), billing information.
- Service-Related Information: Information related to the services you request, such as your dog's breed, number of dogs, specific service preferences, and any notes you provide.
- Website Usage Information: We may collect data on how you interact with our website, including IP addresses, browser types, device types, and pages visited, using cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:
- To provide and improve our Services (e.g., dog waste disposal, scheduling, and billing).
- To process payments and manage billing.
- To communicate with you regarding your account, bookings, service updates, promotions, or any customer service inquiries.
- To send you marketing communications (with your consent).
- To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your personal data with third parties under the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist in the delivery of our Services (e.g., payment processors, customer support, and IT services). These third parties are required to protect your personal information and are not permitted to use it for any other purpose.
- Legal Compliance: We may disclose your information if required by law, in response to legal requests, or to protect our rights, privacy, safety, or property, or that of our customers.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

5. Security of Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

6. Your Rights

Under the UK GDPR, you have certain rights in relation to your personal data, including:
- Access: You can request access to the personal data we hold about you.
- Rectification: You can ask us to correct any inaccurate or incomplete data.
- Erasure: You can request that we delete your personal data, subject to certain conditions.
- Restriction of Processing: You can request that we restrict the processing of your data in certain situations.
- Data Portability: You can request a copy of your personal data in a structured, commonly used format to transfer to another organization.
- Object: You can object to the processing of your data for certain purposes, such as direct marketing.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze usage, and provide targeted advertising. You can manage your cookie preferences through your browser settings, but note that disabling certain cookies may impact your experience with our website.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under the age of 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at:

Doo-ty Calls Ltd
21 The Oval, Farncombe, Godalming, Surrey, GU7 3JJ
07554480408
https://www.doo-tycalls.com/no-more-poop

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