Terms and Conditions for Dog Waste Disposal Services
Effective Date: April 2025

1. Introduction

Welcome to Doo-ty Calls Ltd ("we," "our," "us"). These Terms and Conditions ("Agreement") govern the use of our dog waste disposal services ("Services"). By using our Services, you agree to comply with and be bound by the following terms. If you do not agree to these Terms and Conditions, please refrain from using our Services.

2. Services Provided

We offer dog waste disposal services for residential and commercial properties, including waste removal, cleaning, and sanitization services. Specific services provided will be agreed upon during the ordering process.

3. Service Agreement

- Our dog waste disposal services are provided on a [weekly/bi-weekly/monthly] basis unless otherwise agreed upon.
- Services are provided for residential and commercial properties within the agreed service area.
- You agree to provide access to your property at the agreed time and date for waste collection.
- We are not responsible for any waste that is not accessible or is obstructed on your property.

4. Payment
- Payment for services is due upon receipt of the invoice or as otherwise agreed in writing.
- Accepted methods of payment include :

Credit and Debit Cards
• Visa
• MasterCard
• American Express
• Discover
Online Payment Platforms
• PayPal
• Stripe
• Square
Bank Transfers
• Direct Bank Transfer (ACH)
• Wire Transfer
Mobile Payment Options
• Apple Pay
• Google Pay
• Samsung Pay
Checks
• Personal or Business Checks (if applicable)
Cash
• For in-person payments (if applicable

- If a payment is not received by the due date, we reserve the right to suspend or terminate Services until payment is made.
- Service charges are subject to change with prior notice.

5. Responsibilities of the Customer

- You agree to ensure the area to be serviced is accessible and safe for our team to perform the Services.
- If you have any special instructions, you agree to inform us before the service date.
- You are responsible for ensuring that your dog(s) are safely secured, and there is no risk to our staff during the performance of our Services.
- You agree to inform us promptly of any issues, complaints, or concerns regarding the Services.

6. Liability
- We will exercise reasonable care and skill in the performance of our Services. However, we are not liable for any damage to your property caused by failure to provide access, incorrect information, or the presence of obstacles.
- We are not responsible for injuries or damages caused by your dog(s) or any other factors outside of our control.
- You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your use of our Services.

7. Cancellations and Rescheduling

- You may cancel or reschedule an appointment by providing at least [insert number] hours’ notice. Cancellations or rescheduling with less notice may incur a cancellation fee.
- We reserve the right to cancel or reschedule services due to weather conditions, emergencies, or other unforeseen circumstances.

8. Termination of Service

- Either party may terminate this Agreement with [insert number] days' written notice.
- We may suspend or terminate Services immediately if you breach any terms outlined in this Agreement.

9. Privacy Policy

We are committed to protecting your privacy. Any personal data collected during the provision of Services will be handled in accordance with our Privacy Policy, which is available at [insert link].

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be communicated to you, and continued use of our Services after such modifications will constitute acceptance of the new terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England & Wales. Any disputes arising from these Terms shall be resolved in the courts of Guildford Magistrates’ Court.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Doo-ty Calls Ltd
21 The Oval, Farncombe, Godalming, Surrey, GU7 3JJ
07554480408
https://www.doo-tycalls.com/no-more-poop

​